I.T Support Specialist
Duration
3 Months
Fees
GHC3,200
Course Overview
Technology powers almost every organization today, from schools and hospitals to banks, government institutions, retail businesses, and multinational companies. As businesses continue to rely on computers, networks, cloud services, and digital systems, the demand for skilled IT Support Specialists has grown rapidly.
An IT Support Specialist is responsible for installing, configuring, maintaining, troubleshooting, and supporting computer systems, software, networks, and users. They play a critical role in ensuring that technology operates efficiently, securely, and reliably.
IT Support Specialist is a comprehensive, hands-on training programme designed to equip beginners and aspiring IT professionals with the practical knowledge and technical skills required to provide professional IT support in modern organizations. Participants will learn how to diagnose and resolve computer problems, install operating systems and software, configure networks, secure devices, support users, and maintain IT infrastructure using industry best practices.
The programme combines classroom instruction with extensive practical laboratory exercises, simulations, troubleshooting scenarios, and real-world projects. Learners will gain experience working with desktop and laptop computers, printers, networking equipment, operating systems, productivity software, cloud services, and remote support tools.
Whether you are starting a career in Information Technology, seeking to improve your technical skills, or preparing for entry-level IT support roles, this course provides a strong foundation for success in the IT industry.
By the end of the programme, participants will be able to confidently install, maintain, troubleshoot, and support computer systems while delivering excellent technical assistance to individuals and organizations
Course Curriculum
Module 1: Introduction to Information Technology
- Overview of Information Technology
- Roles of an IT Support Specialist
- Computer Hardware and Software
- IT Career Opportunities
- Professional Ethics
Module 2: Computer Hardware
- Internal Computer Components
- CPUs, RAM, Storage Devices
- Motherboards
- Power Supplies
- Peripheral Devices
- Hardware Upgrades
- Preventive Maintenance
Module 3: Operating Systems
- Installing Operating Systems
- System Configuration
- User Accounts
- File Management
- Device Drivers
- System Updates
Module 4: Software Installation and Troubleshooting
- Installing Applications
- Productivity Software
- Software Updates
- Error Diagnosis
- Troubleshooting Common Issues
- Software Removal
Module 5: Computer Networking Fundamentals
- Network Types
- IP Addressing
- Routers and Switches
- Wi-Fi Configuration
- Internet Connectivity
- Network Troubleshooting
Module 6: Printers and Peripheral Devices
- Printer Installation
- Network Printers
- Scanner Configuration
- Troubleshooting Printing Issues
- Device Maintenance
Module 7: Cybersecurity Essentials
- Password Management
- Malware Protection
- Antivirus Solutions
- Firewalls
- Phishing Awareness
- Data Protection
- Backup and Recovery
Module 8: Cloud Computing
- Introduction to Cloud Services
- Google Workspace
- Microsoft 365
- Cloud Storage
- File Sharing
- Collaboration Tools
Module 9: Technical Support and Customer Service
- Help Desk Procedures
- Ticketing Systems
- Remote Support
- Communication Skills
- Documentation
- Escalation Processes
Module 10: Mobile Device Support
- Android Devices
- iPhones and iPads
- Mobile Applications
- Device Security
- Synchronization
- Troubleshooting
Module 11: Artificial Intelligence for IT Support
- AI-Powered Troubleshooting
- AI Chatbots
- Automation Tools
- AI for Documentation
- Responsible Use of AI
Module 12: System Maintenance
- Preventive Maintenance
- Performance Optimization
- Disk Management
- Backup Procedures
- Recovery Techniques
Module 13: IT Asset Management
- Inventory Management
- Asset Tracking
- Warranty Management
- Documentation
Module 14: Professional Skills
- Workplace Communication
- Time Management
- Team Collaboration
- Problem Solving
- Professional Conduct
Module 15: Practical Laboratory Sessions
- PC Assembly and Disassembly
- Windows Installation
- Network Setup
- Printer Configuration
- Troubleshooting Exercises